Help

Frequently Asked Questions:

Enrollment

How do I sign up to pay my bill online?

To speed your enrollment, have your paper bill, banking information, and an email address available. Enrollment will take just a few minutes.

Once enrolled, you will be able to view a summary of your recent bills and pay any that are outstanding.

When will my new User ID and password be activated?

Immediately. Your User ID and password are active immediately following enrollment.

How do I enroll additional accounts?

You will need your paper bill for the account you want to add, Click "Accounts" from the top menu bar. Enter Account number and Invoice number

What happens to scheduled payments if I delete a Waste Connections account from my enrollment?

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

When can I start making payments?

Once enrolled, you can start making payments as soon as you have a bill due. If you have a new account, you will not be able to enroll or make electronic payments until you receive your first paper bill.

Will I continue to receive a paper bill in the mail?

You have the choice of suppressing the paper bills in "Update Profile". Be aware, however, that you may still receive one additional paper bill after signing up for this service.

How do I cancel my eBilling enrollment?

Contact our Customer Care Center by clicking CONTACT US or calling the phone number in the upper right corner of your invoice.

What happens to scheduled payments if I cancel my enrollment?

Scheduled payments will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.

Do I have to add banking or credit card info?

No. You are enrolled and can view your bill without adding credit card or banking information. However, you will not be able to pay your bills on this website until you have added either a bank account or a credit card to your Payment Accounts.

Security

How is my personal and financial information kept safe?

eBilling uses several methods to ensure that your information is secure:
*  User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information.
*  SSL: eBilling uses SSL (secure socket layers) which ensures that your connection and information are secure from outside inspection.
*  Encryption: eBilling uses 128 bit encryption to make your information unreadable as it passes over the Internet.
*  Automatic Sign Out: eBilling automatically signs you out of a session if you are inactive for 20 minutes.

Are all computers safe to use?

Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While Waste Connections uses numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafe's, etc.

For maximum security you may want to avoid using public computers when enrolling or modifying your personal or banking information.

Payments

What types of payment are accepted?

Checking and Money Market accounts: Accepted for all payments.
Credit Cards accepted: Visa, Mastercard and American Express (in certain areas).

How do I pay a bill?

Once enrolled for eBilling, simply sign in and you will see a summary of your Recent Bills. You can then click to "View/Pay Bill" under the Action tab . You will see a copy of your invoice and a pay window. Simply complete the payment information, click "Pay Now", and you're done!

Can I establish regularly scheduled payments?

Click “Bill Pay” in the top white menu bar then click "Payments" on the blue menu bar. Under "Recurring Payments", choose "Add Recurring Payment".

When will my payment be processed?

For payments made from bank accounts

*  To initiate the online payment process, you must select a payment date on the payment page. This is the date your payment process will begin.
*   For your convenience, eBilling will alert you to the next available day you may make a payment. Same day payments can only be made before 1pm Eastern Time on business days. If you try to schedule a payment to "Pay ASAP" but it is after 1pm Eastern Time or on a non-business day, eBilling will alert you to schedule your payment for the next available business
*  Once due date on the invoice has passed, payments can only be scheduled to pay asap.

How do I know which payments I've scheduled or completed?

If you have requested notification, you will receive confirmation email that a payment has been scheduled. You can also view these online. Click “ Bill Pay” in the top white menu bar, your “Recent and Scheduled Payments” will appear on the “Home” page.

Can I pay my balance in full or extend the payment due date?

You can pay your balance in full at any time from your Bank account (checking) or Credit Card (Visa, Mastercard or American Express).

eBills are due on the same date as paper bills. Failure to pay by the due date may result in late fees, temporary suspension of service or cancellation of your account.

Helpful Hint: Always schedule your payments to occur no later than 3 days prior to your due date.

Can I cancel a scheduled payment?

You may cancel a payment as long as it is listed on the "Payment" page (blue menu bar) as "Scheduled". Please remember that failure to pay your bill by your due date could result in temporary suspension of your service.

When will my payment be posted to my WCI account?

Payments made before 2:00 p.m. Eastern time will be posted to your Waste Connections account within two business days. Payments made after 2:00 p.m. Eastern time will be posted to your Waste Connections account within three business days. However, the payments may take up to 6 days to show online.

Filing Documents

What are Filed Bills?

You have the ability to archive older bills from the "Bills" tab on the top blue menu bar. By filing older documents, your profile will become more organized and easier to manage.

How do I file my bills?

To archive older bills from the "Bill Pay" page, click the "Bills" tab on the blue menu bar, then click the "File" button located under the "Action" column for the bill that you wish to store. You can select multiple bills to archive by checking off each of the boxes beside the "Customer Name". Once all the bills you wish to archive have been selected, click the "File Selected" button at the bottom of the page. The bills will be transferred to "View Filed Bills" under the "Bills" tab (blue menu bar).

How do I view My Filed Bills?

You can view your archived bills from the "Bill Pay" page, click the "Bills" tab on the blue menu bar, then click "View Filed BIlls". To View or Unfile any of the bills, click the corresponding button under the "Action" column. You can select multiple bills to unfile by checking off each of the boxes beside the "Customer Name". Once all the bills you wish to unfile have been selected, click the "Unfile Selected" button at the bottom of the page. The bills will be returned to the "Bills" tab.

Personal Information

What if I forget my User ID or password?

User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID click on the "Forgot User ID" link on the Login Page. Enter your email address and click “Send User ID”. Your User ID will be mailed to the email address you provided during enrollment.

Password: If you forget your password, go to the Login page and click "Forgot your password". Enter your User ID and click SEND PASSWORD. Your password will be emailed to the email address you provided during enrollment.

How do I change my name, address, phone number, or email?

Select the "Update Profile" tab on the top menu.

How do I change my bank account information?

Choose the "Bill Pay" tab in the top white menu bar, click "Accounts" in the blue menu bar. Choose Edit or Delete to the right under Action next to the account you wish to change. If you have a current invoice to pay, please return to "Home" from the blue menu bar and only pay your current invoice, we carry balances forward. If you have a Scheduled Payment, please cancel the payment on the Home page and resubmit using your new account. If you choose to delete the payment account associated with a Recurring Payment, you will need to reenter your recurring payment information.

What happens to scheduled payments if I delete the bank account that was used to set up the payment?

All scheduled payments will be cancelled if their status is "scheduled". You must make other arrangements to pay this bill.

Customer Service

How can I confirm if my payment has been processed?

The best way to see if your payment has been made is to check your payment history. Click on the "Payments" tab on the blue bar. Your "Payment History" will appear at the bottom of the page.

How may I contact eBilling via the Web or email?

To contact eBilling, click the link for "Contact Us" tab on the top menu.

Technology

What software do I need to use eBilling?

You can access eBilling from any computer, laptop or tablet with an Internet connection and a web browser that supports 128 bit encryption.

Instructions:

Instructions for Checking Recurring Set Up

Before scheduling a payment for your current invoice, please verify that you do not have recurring payments set up. Otherwise, you will process two payments for the same invoice. To check for a recurring profile, click on "Payments" on the blue menu bar at the top of the screen. Any Recurring Payments will appear in Recurring Payments section

Instructions for Recurring Payments Set up

If your current invoice has not been paid, please go to "Bill Pay" in the top menu bar and search for your most current invoice and pay. You will be prompted after paying your invoice if you want to set up recurring payments for future invoices, please follow these instructions. If your current invoice has been paid, go directly to "Bill Pay" and select the "Payments" tab in the blue menu bar, to add a recurring profile select "Add Recurring Payment". Be sure to set payment date at least three days before due date to allow for your payment to be processed.

Instructions for Adding Multiple WCI Accounts

If you have more than one Waste Connections account and would like to be able to view and pay the invoices under one user id, click "Add/Del Accounts" on the right side of the screen or the “Accounts” tab in the white menu bar. You will need your new account number and an invoice number in order to add this account to your profile.

Instructions for Changing Credit Card/Bank Info

To change your credit card or bank information select "Accounts" from the top menu bar and then click the link "Click here to add or edit a bank or credit card account". Choose Edit or Delete to the right under Action next to the account you wish to change. If you have a current invoice to pay, please return to "Home" from the blue menu bar and only pay your current invoice, we carry balances forward. If you have a Scheduled Payment, please cancel the payment on the Home page and resubmit using your new account. If you choose to delete the payment account associated with a Recurring Payment, you will need to reenter your recurring payment information.